FAQ
Emergency Call - 24/7
Frequently Asked Questions
We have composed the most common questions asked to us by our clients. Read below and see if our FAQ helps you with your questions. If not call us on 131149.
01.
General Questions
In some instances such as moving home a simple re tune of the tv is all that may be required, if not then checking the the fly lead is connected to the tv and wall socket, if this is all ok the best solution is to call one of our friendly technicians to come and diagnose the issue.
TV signal interference is caused by various things such as a faulty antenna, incorrect antenna for your area, damage to cabling in the home ( can be caused by rodents) external interference such as cb radios, and 4g telephone towers. It can be quite difficult to identify what is the problem without the correct test equipment, so best solution is to have a technician to come out and do a full test of your antenna system to identify the fault. .
Is it plugged in?
Have you turned it off and on?
Have you tried an automatic retune?
Power supply for amp working?
In some cases you will require a signal amplifier. Your technician will test the signal from the antenna and calculate the loss for the system, taking into account cable length and amount of points required, this will determine if a amplifier is required..
02.
Services Info
The simple answer is no, antennas are designed to me mounted outside and have a clear line of sight where possible to a transmitter, being mounted inside a roof can also cause interference from
things such as metal framed homes, the iron roof and also the atmosphere inside the roof and high temperatures.
A antenna system designed correctly can run multiple tv points residentially and commercially one antenna system can power a whole building. The system comes down to the correct selection of the antenna and amplification system. This is where you need one of our team to test your area and give you the best solution for the amount of points you wish to run..
Different parts of the country transmit free to air tv on different frequencies hence the
requirement for different antennas. Metropolitan areas are generally on the VHF spectrum and regionally are on the UHF spectrum. Different antennas are also cut to specific frequencies to eliminate external interference that others may pick up.
Old analogue antenna systems may not receive all of the digital channels and also may pick up other interference such as 4g, your technician will select the correct new digital antenna and will be tested for your area
Old analogue antenna systems may not receive all of the digital channels and also may pick up other interference such as 4g, your technician will select the correct new digital antenna and will be tested for your area
03.
Miscellaneous
Yes they are as they are regarded as maintenance.
The body corporate is responsible for the maintenance so the building manager should be contacted in this instance.
In this instance it is best to check with your agent on the agreement there, many land lords are quite happy to assist but checking first is the best option..
Applying for Vast is the best option as it is a satellite service and has coverage over the majority of the country. This can be done via permanent roof mounted satellite dishes that automatically track the satellite or manual portable dishes and set top boxes.
Most modern day sets will now have a simple menu for tuning and if you conduct a auto tune it will scan and store all stations that it finds. If you know your local station transmission frequencies you can manually tune to each channel also.
Vast is designed for two different types of customers, those is remote and regional areas that do not access to transmission towers can apply to have vast installed that is run via satellite, this services also offered to travellers such as caravaners so they have access as they travel the county.
Open for you - 24/7
Our team are available 7 days a week to take your booking and help you get crystal clear tv reception or setup your entertainment system.